Terms and Conditions of Booking
Group bookings
Group bookings refer to bookings of 3 or more rooms.
Check in time
Check in is from 3pm until 8.30pm. Please be aware that we do not operate a 24 hour concierge and whilst it may be possible to check in slightly later than this, it must be agreed with us at least 48 hours before arrival, otherwise access to the Hotel cannot be guaranteed.
Please note - Guests are not allowed to bring their own alcohol, hot food or take-aways into the Hotel
Booking Deposits
A deposit is required for each booking which is at least the first and/or second nights's accommodation charge.
Damage to Hotel Property
Damage to hotel property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Removal of hotel property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
Tampering with fire detection systems and fire fighting equipment
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion.
Food & drink
Guests are not permitted to bring in to the Hotel any Hot food such as take aways and pizzas.